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| Service provider | MYSTAYS HOTEL MANAGEMENT Co., Ltd. |
|---|---|
| Representative director | Ryoichi Shirota, President and Representative Director |
| Address | Roppongi Hills North Tower 14th Floor, 6-2-31 Roppongi, Minato-ku, Tokyo 106-0032 |
| Contact telephone number | +81‐3-3434-3939 |
| Telephone reception hours | 9:00 a.m. - 6:00 p.m. (Exc. Saturdays, Sundays, and holidays) |
| Website URL | https://www.mystays.com/en-us/ |
| support@mystays.com | |
| Sales price | The applicable price will be the price listed on the introductory page of each accommodation plan. |
| Service provision time | The service date will be the date of the reservation. |
| Payment method / Time of payment | When paying on-site, payment will be requested at check-in or check-out. When paying in advance, payment by credit card or other means will be requested when submitting the reservation. For conditions other than the above, the applicable conditions will be stated on the plan information page. |
| Non-sales-price fees | Consumption tax, hot spring tax, and accommodation tax (applicable to some hotels) |
| Refunds | Given the nature of the accommodation and services, refunds cannot be provided after your stay. For conditions other than the above, the applicable conditions will be stated on the accommodation plan information page. |
| Changes, cancellations, and penalties | The details are available on the following web page. FAQ＞How Much Is The Cancellation Fee? |
